Protecting your personal information is our priority.
Egwafin Microfinance Bank ("Egwafin MFB") respects your privacy and is committed to protecting it. This privacy policy applies to the Egwafin MFB website and platform, owned and operated by Egwafin Microfinance Bank. This Privacy Policy describes Egwafin MFB’s policies and procedures on the collection, use and disclosure of your personal data when you use the Egwafin MFB Platform. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal data.
We will not use or share your confidential information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect from other sources. Information which you do not designate as confidential may be publicly available and disclosed. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in Egwafin MFB’s Terms of Service.
The Egwafin MFB Platform offers a set of tools and services for our customers, including access to financial products like loans and savings accounts.
This Privacy Policy applies only to your relationship with Egwafin MFB. It does not apply to the interactions that you have with any other individual or entity through the Egwafin MFB Platform.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you use the Egwafin MFB Platform, and our practices for collecting, using, maintaining, protecting and disclosing that information.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Egwafin MFB Platform. By accessing or using the Egwafin MFB Platform, you agree to this Privacy Policy.
"Personal data" is any data that (1) is recorded in any form, (2) is about or pertains to a specific individual and (3) can be linked to that individual. For example, and without limitation, your first and last names, address, email address, telephone number, financial transaction history, and other contact information are "personal data."
We collect personal data at different stages of your use of the Egwafin MFB Platform:
We collect your IP address, ISP location, browser type/version, and site usage data (time spent, pages viewed).
Required personal data includes your name, email, and identifying info for financial services.
Messages, uploaded documents, loan applications, and correspondence with our team.
Transaction history, loan repayment status, and savings balances.
We collect personal data directly from you when you provide it through your use of the Egwafin MFB Platform, such as in emails or when you fill out forms. We also use cookies and action tags.
Egwafin MFB uses your personal data to maintain your account, provide services, respond to requests, comply with regulatory requirements, and provide relevant information.
The Nigerian Freedom of Information Act 2011 provides you with the right to access the information we collect about you. You may correct, update, or amend your data by emailing support@egwafinmfb.com.
We retain your information as long as your account is active to provide services and comply with legal obligations. We keep an activity log for auditing and security purposes.
Egwafin MFB uses physical, technical, and administrative procedures in order to safeguard and protect personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption for data in transit.
Effective Date: November 22, 2025